Privacy Policy
How Cameron Rogers & Co. Solicitors collects, uses and protects your information
Effective Date: 31 July 2026
1. About This Policy
Cameron Rogers & Co. Solicitors is the trading name of Michelle Carson Solicitor Pty Ltd ACN 691 818 238 (we, us, our), a Queensland law firm at 4/61 Burnett Street, Buderim QLD 4556. We have served the Sunshine Coast community since 1981, and protecting the information our clients trust us with is central to how we practise.
This policy explains how we collect, hold, use and disclose personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as our professional duty of confidentiality as solicitors. It applies to our clients and prospective clients, visitors to our website, and other people we deal with in the course of our practice.
2. The kinds of information we collect
The information we collect depends on your matter and how you deal with us. It may include:
Identity and contact information — your name, date of birth, address, phone number, email address and occupation;
Matter information — information about your legal matter and the people, property and entities involved. Depending on the matter, this can include sensitive information (for example, health information in estate planning, estate administration or family provision matters), which we collect only with your consent or where the law permits;
Financial information — bank account details for trust transactions and settlements, and information about assets, liabilities and funding relevant to your matter;
Identity verification and AML/CTF information — copies or details of photo identification and other identity documents, and information about company and trust structures, beneficial ownership, and the source of funds or wealth for a transaction. We are required to collect and verify this information under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and, for property transactions, under verification of identity standards;
Website and communication data — information collected when you visit our website or communicate with us, such as analytics data and correspondence records.
You can deal with us anonymously or using a pseudonym only where it is lawful and practicable. Because of our identity verification obligations, that will generally not be possible once you engage us to act for you.
3. How we collect it
We collect personal information:
directly from you — in person, by phone, by email, through our website, or through forms and questionnaires we ask you to complete;
from others involved in your matter — such as the other party's representatives, real estate agents, brokers, financial institutions, accountants and other advisers;
from public registers and search providers — such as ASIC, the Queensland titles registry, courts and other government registries, usually through our search provider, InfoTrack;
through electronic identity verification — with your consent, we may verify your identity electronically using services that check your details against government records and other official data sources. This is a verification check only and does not affect your credit score.
4. Why we collect and use it
We collect, hold and use personal information to:
provide legal services to you, including conducting your matter, giving advice, preparing documents, and completing transactions and settlements (including electronic settlements through PEXA);
meet our legal and professional obligations — including identity verification, customer due diligence and reporting obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), our obligations under the Legal Profession Act 2007 (Qld) including trust accounting, and our record-keeping duties;
run our practice — opening matters, checking for conflicts of interest, billing, quality assurance and file storage; and
keep in touch — responding to enquiries and, from time to time, sending updates or information about our services (you can opt out at any time — see section 10).
5. Who we may share it with
We share personal information only where it is needed for your matter, where you have consented, or where the law requires or permits it. Depending on your matter, this may include:
courts, tribunals and registries, barristers, experts, and the other parties to your matter and their representatives;
PEXA, financial institutions and other participants in a settlement or transaction;
our service providers — such as our practice management system (LEAP), search and verification provider (InfoTrack), accounting software (Xero), and IT and document storage providers — who are engaged on terms that protect your information;
regulators and authorities where required by law — including the Queensland Law Society, the Legal Services Commission, and AUSTRAC. In limited cases, the law requires us to make reports and prevents us from telling you that we have done so
We never sell your personal information, and we refer you to other professionals only with your consent.
6. Overseas disclosure
We are an Australian firm, and your information is generally collected, held and used in Australia. Some of our service providers may store or access data outside Australia; where that occurs, we take reasonable steps to ensure your information remains protected consistently with the APPs. If your matter involves overseas parties, advisers or transactions, we disclose information overseas only as needed to carry out your instructions.
7. How we protect it
We hold information in secure, access-controlled systems, including our cloud practice management system, protected by measures such as multi-factor authentication. Our staff are bound by strict confidentiality obligations and internal procedures governing privacy, confidentiality and the release of documents. Paper documents, including original wills and deeds held in safe custody, are stored securely and released only under our document release procedures.
Payment security. Email is not a secure means of communication. We will never advise a change to our bank account details by email, and we ask you to telephone our office on 07 5445 1213 to verify account details before transferring funds. We will likewise verify your account details with you verbally before paying money to you.
8. How long we keep it
We generally keep client files and records for 7 years after your matter concludes, after which they may be securely destroyed. Some records are kept longer where the law or good practice requires — for example, identity verification and customer due diligence records (at least 7 years), trust account records, and documents held in safe custody such as original wills.
9. Access and correction
You may ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. We will respond within a reasonable time. In limited circumstances the law allows or requires us to refuse access (for example, where information is subject to legal professional privilege or another person's confidentiality); if that occurs, we will tell you why. We may charge the reasonable cost of retrieving and copying records.
10. Direct marketing
From time to time we may send you updates, newsletters or information about our services that we think may interest you. You can opt out at any time by contacting us or using the unsubscribe link in our emails, and we will action your request promptly.
11. Our website
Our website may use cookies and analytics tools to help us understand how it is used and to improve it. You can disable cookies in your browser settings. Our website may contain links to other sites; this policy does not apply to those sites, and we encourage you to read their privacy policies.
12. Data breaches
We comply with the Notifiable Data Breaches scheme under the Privacy Act. If a data breach occurs that is likely to result in serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner as required.
13. Questions and complaints
If you have a question about this policy, want to access or correct your information, or believe we have breached your privacy, please contact:
Michelle Carson, Director & Principal Solicitor — 07 5445 1213 — michelle@cameronrogers.com.au — PO Box 900, Buderim QLD 4556.
We take complaints seriously and will investigate and respond promptly. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (www.oaic.gov.au, 1300 363 992).
14. Changes to this policy
We may update this policy from time to time, including as privacy and AML/CTF laws change. The current version will always be available on our website and on request from our office.
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